Answering service for roofers
After a storm, half the street calls a roofer at once, and most of them won’t leave a voicemail. Memobell answers each call, takes the address and what happened, books the inspection, and puts active leaks through to you.
Set it up from your Google listing
Free to set up. No card needed.
What it does
- Answers while you’re on a roof or giving an estimate
- Takes more than one call at a time when a storm hits
- Asks about the damage and whether water is coming inside
- Books inspections and estimate visits in the times you choose
- Puts active leaks through to your crew lead
- Answers questions about your service area and the warranties you offer
- Sends each message and booking to Jobber, if you use it
An example: the morning after a hailstorm
Say hail rolls through on a Tuesday night, and by 7 AM the phone won’t stop. Memobell answers the calls side by side. Kenji has water dripping through a bedroom ceiling, which is on your urgent list, so it puts him through to your crew lead. Bernadette found shingles in her yard but nothing wet inside, so she gets booked for an inspection on Thursday. Your inbox shows both, with Kenji’s call at the top.
What it asks
Set questions for each kind of caller. For storm damage it might ask when it happened and whether water is getting in. For a replacement it can ask how old the roof is and whether they plan to file an insurance claim. The answers arrive in your inbox with the address, so you can plan the day’s inspections by area.
Insurance questions
Homeowners often ask whether you work with their insurance company or help with claims. Add your answer once and it gives the same one every time. Anything you haven’t covered, it takes as a message for you to answer.
Inspections booked on the call
Most roofing work needs someone to look before there’s a price. Memobell books the inspection or estimate visit while the homeowner is on the phone, and if you’ve added an inspection fee or offer them free, it says so up front. Connect Google Calendar and it won’t book over your other plans.
Nights and weekends
Set a separate greeting for when you’re closed. A leak coming through the ceiling at 11 PM can reach your on-call number, and a question about gutter guards waits in your inbox until morning.
Questions
Can it handle a rush of calls after a storm?
Yes. It can be on more than one call at a time, so callers don’t hit a busy tone. If a storm pushes you past your plan’s calls, you can buy a call pack or have 50 calls added automatically.
Will it tell callers what a new roof costs?
Only if you’ve given it a price to quote, like a starting price or a free inspection. Otherwise it books an inspection so you can quote after seeing the roof.
Can it check if we cover the caller’s area?
Yes. Add your service area and it tells callers whether you cover them before booking.
Related
- After-hours answeringAn after-hours answering service for nights, weekends and holidays. Answers questions, takes messages, books appointments and puts real emergencies through to you.
- ElectriciansAn answering service for electricians that picks up power-out and sparking-outlet calls any hour, quotes your call-out fee, books jobs and puts emergencies through.
- Appointment bookingLet callers and website visitors book appointments with an AI receptionist. It offers real free times, sends a confirmation text and a reminder the day before.