Answers your email and your website form
Someone who fills in your contact form at 9pm has usually written to two other businesses by morning. Memobell reads customer emails and contact form messages as they arrive and writes a reply from the same knowledge it uses on the phone. You check it and press Send, or let it send replies for you. Every one sits in the inbox next to your calls and texts.
Updated by Ramy Khuffash
Set it up from your Google listing
Free to set up. No card needed.
What it does
- Drafts a reply to each customer email from your hours, prices and services
- You choose: check and send each draft yourself, or let it reply for you
- Replies to contact form messages at the email address the person entered
- Gives prices from your own price rules, and offers real free times
- Leaves spam, sales pitches, newsletters and automatic replies out of your inbox
- Marks the spots where only you know the answer
- Shows emails in other languages in English, and translates your reply
- Photos and PDFs customers attach show up on the message
- Replies can come from your own address, like [email protected]
An example: the evening form entry
Say Marco fills in a landscaper’s contact form at 9:40pm asking whether they do patios and roughly what one costs. The owner has Memobell set to reply for them, so two minutes later Marco has an email: yes, they build patios, here is the starting price the owner set, and would he like someone to come and measure up? He replies with his address. In the morning the owner’s inbox shows the whole exchange. With drafts instead, the same reply would be waiting for the owner to read and send over breakfast.
You stay in charge of what gets sent
To begin with, nothing goes out without you. Each email gets a draft, and you send it as it is, change it, or write your own. When you trust it, switch to having it reply for you. You can also turn the AI off for email and just use the inbox.
Set up by forwarding, with nothing to move
You get a Memobell address for your business. Forward your business email to it, or set your website’s contact form to email it whenever someone fills the form in. Your own email address and inbox stay exactly as they are. If you built your form yourself, you can post it straight to Memobell instead.
Drafts you can shape
If a draft isn’t right, ask for it shorter, friendlier or with more detail, or say what to change in your own words, and it’s written again. Answers you send every week, like where to park or how deposits work, can be saved and dropped into any reply.
It knows what to leave alone
A business inbox is mostly not customers. Memobell reads each message and only picks up people writing to you and messages from your form. Spam, supplier invoices, newsletters and sales pitches are left out and never answered. They sit under Filtered for 30 days, so if a real customer ends up there you can move them to your inbox. And if something that isn’t a customer gets through, one click on “Not a customer” files it and everything else from that sender.
Careful with what email can’t prove
Anyone can type any address into an email. So by email the AI answers questions and quotes for new work, and leaves anything about an existing job or booking to you. Even when it replies for you, an email it can’t be sure of waits as a draft.
Questions
Does it replace my email address?
No. You keep your address and your mailbox. Memobell gets a copy through a forwarding rule, or receives your website form’s entries, and replies under your business name. The customer’s answer comes back to your Memobell inbox.
Can replies come from my own email address?
Yes. Enter the address, add two records where your domain is managed, and replies go out from it. Until then they go out under your business name from a Memobell address. It needs an address on your own domain; Gmail and Outlook addresses can’t be used this way.
How do I know forwarding is working?
Send yourself a test from the settings page. When it comes back through your forwarding, the page says so. If you use Gmail, the confirmation code Gmail asks for shows up there too.
Which website forms does it work with?
Any form that emails you when someone fills it in, which covers WordPress form plugins, Wix, Squarespace and most others. Forms you built yourself can post straight to a Memobell address.
Does it send emails without me?
Only if you choose that. It starts out writing drafts for you to check and send. You can switch to having it reply by itself, or turn the AI off for email.
What if a customer writes in another language?
You see their message with an English version under it. Reply in English and Memobell translates your reply into their language as it sends, keeping your own words next to it. The same works for text messages.
Can I answer emails myself?
Yes. Reply from the Memobell inbox and your email goes out under your business name. After you’ve replied to someone, the AI only drafts for that conversation until you hand it back.
What if someone only leaves a phone number?
It arrives as a message that needs you, with the number ready to call.
Does email cost extra?
No. Each email conversation counts as one of the chats included in your plan, from 300 a month on Solo.
Related
- Website chatAn AI chatbot for your website that answers from your real hours, prices and services and books appointments. Add it with one line of code or a WordPress plugin.
- Texts to customersText callers the link, price list or booking confirmation they ask for while they’re still on the phone, plus appointment reminders and text alerts for you.
- AI receptionistAn AI receptionist that answers your business phone, website chat and texts, learns from your Google listing, takes messages and books appointments. 7 days free.