Text messages from Memobell

Memobell answers phone calls for small businesses. This page explains when we send text messages, how people agree to receive them, and how to stop them.

Texts about a call to a business come from Memobell’s own number, (888) 458-9616. They name the business you called and end with “Sent via Memobell” so it’s clear who is texting. A business that has registered its own number for texting sends from that number instead.

Texts to people who call a business

We only text a caller after they agree on the call, and only about what they asked for. Every text names the business, says “Sent via Memobell”, and the first one we send any number also says “Msg & data rates may apply. Reply STOP to opt out.” We only text the number they called from or a number they give us on the call.

Spoken consent: the exact scripts

Callers agree out loud (or by pressing 1). These are the three ways it happens, word for word, with the first text each one leads to. “Harbor Street Plumbing” stands for the business that was called.

1. A missed call (recorded message)

If nobody can take the call, the caller hears this recorded message:

“Sorry we missed your call at Harbor Street Plumbing. Can we text you a link to get a price and book? Just say yes, or press 1.”

If they say yes (in any words, such as “yes”, “sure” or “okay”) or press 1, they hear “Great, we'll text you now. Thanks for calling!” and get this text:

“Harbor Street Plumbing missed your call. Get a price and a time here: https://memobell.com/q/7Hk2mQ9x Sent via Memobell. Msg & data rates may apply. Reply STOP to opt out.”

If they say no, say nothing, press another key or hang up, they hear “No problem. We'll let the team know you called. Bye for now!” (or nothing) and we don’t text them.

2. During a call with the AI receptionist

The receptionist only offers a text when the caller asks for something it can send, and only sends it if they say yes. For example:

Caller: “How much do you charge for a drain cleaning?”
Receptionist: “It starts at $150. Want me to text you our price list? It’ll come from Memobell.”
Caller: “Yes please.”
Receptionist: “Is the number you’re calling from the best one?”
Caller: “Yes.”
Receptionist: “Done, it’s on its way.”

The text they get:

“Here’s the Harbor Street Plumbing price list you asked for: https://harborstreetplumbing.com/prices Sent via Memobell. Msg & data rates may apply. Reply STOP to opt out.”

If the caller says no, nothing is sent.

3. Booking an appointment on the call

When a caller books, the receptionist asks for the best number for the booking and tells them a confirmation text is coming, with a reminder the day before:

Receptionist: “What’s the best number for your booking? Is it the one you’re calling from?”
Caller: “Yes, that one.”
Receptionist: “You’re booked for Tuesday at 2 PM. A confirmation text is on its way, with a reminder the day before.”

The texts they get:

“You’re booked with Harbor Street Plumbing: drain cleaning, Tuesday, November 17 at 2 PM. Reply or call (503) 555-0142 if you need to change it. Sent via Memobell. Msg & data rates may apply. Reply STOP to opt out.”

“Reminder: your drain cleaning with Harbor Street Plumbing is tomorrow at 2 PM. Sent via Memobell.”

How we keep records

Each caller’s answer (the words they said, or the key they pressed) is saved with the time and their number, along with the call’s transcript, in the conversation the business sees. Every text we send is logged with the number and time. A STOP reply is honored for that number straight away and recorded.

Texts to business owners

Business owners and their staff can choose to get a text when a call needs them. They turn this on and enter their number in their Memobell settings, and can turn it off there at any time.

What we don’t send

We don’t send marketing or promotional texts, and we don’t share or sell phone numbers for anyone else’s marketing.

Stopping texts

Reply STOP to any message and we won’t text that number again. Reply HELP for help, or email [email protected].

How often you hear from us depends on what you ask for, usually one to three messages per call. Message and data rates may apply.

Other example messages

• Someone who texts Memobell’s number: “Thanks, your message has been passed to Harbor Street Plumbing. To reach them directly, call (503) 555-0142. Sent via Memobell. Reply STOP to opt out.”
• An owner’s alert: “New message from (503) 555-0123: clogged kitchen sink, wants someone today. Memobell”

See our privacy policy for how we handle phone numbers and other information.