Reply to your Google reviews from one place
Connect your Google Business Profile and your reviews show up in Memobell, in the same place as your calls and messages. Each new review gets a draft reply written from what the customer said. You read it, change what you want and press Send. Nothing is posted to Google without you.
Updated by Ramy Khuffash
Set it up from your Google listing
Free to set up. No card needed.
What it does
- Your Google reviews in one list, with the ones waiting for a reply at the top
- A draft reply for each new review, for you to edit
- Nothing is posted until you press Send
- An email or text when a new review is 3 stars or fewer
- Change or take down a reply you’ve already posted
- New reviews are checked for every 6 hours
An example: the two-star review
Say Odette leaves a salon two stars on a Saturday night: “Waited 40 minutes past my appointment.” The owner gets an email with what Odette wrote. On the Reviews page there’s a draft that thanks her, says sorry for the wait and asks her to get in touch. The owner adds a line of her own and presses Send.
What a draft will and won’t say
A draft is written from what the review says and your business name. It doesn’t guess at what happened, and it never offers a refund or a discount, because that’s your call. Low ratings get an apology and an invitation to get in touch. Drafts are a few sentences long, and you can rewrite one or ask for another.
You press Send, every time
Replies on Google are public and carry your business name, so Memobell never posts one on its own. A draft stays a draft until you send it. After that you can still change the reply or take it down from the same page.
Hear about the reviews that need you
When a new review comes in at 3 stars or fewer, the people who get your alerts hear about it by email or text, the same way they hear about a call that needs a callback. The message has what the customer wrote and a link to reply.
Asking for reviews and answering them
Memobell can text customers a link to review you on Google after a booking, or when you ask from their customer page. The reviews that follow show up on the Reviews page, ready for a reply.
Questions
Does Memobell ever reply to a review by itself?
No. It writes drafts. A reply is posted only when an owner or admin presses Send.
What do I need to connect?
The Google account you use to manage your Business Profile. You sign in with Google and allow Memobell to see and reply to your reviews. It’s a separate permission from Google Calendar, and you can disconnect whenever you like.
How quickly do new reviews show up?
Memobell checks every 6 hours, and you can check from the Reviews page at any time.
Who on my team can reply?
Owners and admins. Staff logins don’t see the Reviews page.
I connected Google and don’t see my reviews. Why?
Google approves each app before it can read reviews. If Google hasn’t approved Memobell’s access yet, the Reviews page says so, and your reviews appear once it has. You don’t need to connect again.
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