After-hours answering service for nights and weekends
Customers call when they need you, not when you’re open. Memobell answers after hours with its own greeting, takes the details, books them for when you’re back, and only wakes you up for a real emergency.
Set it up from your Google listing
Free to set up. No card needed.
What it does
- A separate greeting for when you’re closed
- Tells callers your business hours and books them into the next free slot
- Takes a full message and emails you a summary
- Puts callers through to your cell phone, only at the times you choose
- Holiday notices like “closed Monday for the holiday”
An example: a burst pipe at 11 PM
Say a property manager calls a plumbing company at 11 PM about a burst pipe. That counts as an emergency under the owner’s rules, so the call goes straight through to the on-call cell phone. Ten minutes later someone else wants a quote for a new faucet. That caller leaves their details and gets booked into the next free morning slot.
Your rules for out of hours
Transfer rules follow your business hours. You might let it put callers through to your cell phone on weeknights and take a message on weekends. Callers who just want to book get an appointment right away instead of waiting for you to ring back.
Back in the morning to a clean list
When you open up, your inbox shows who called overnight, what they wanted and who needs a callback first. Urgent calls are marked so you can see them at a glance.
How much does an after-hours answering service cost?
Memobell plans start at $49 a month for 75 calls, and a call costs the same at 2 AM as at 2 PM. There are no night or weekend surcharges, no setup fee and no contract. Robocalls, hang-ups and your own test calls don’t count, and calls over 10 minutes count as two.
How call forwarding works after hours
Set your business line to forward the calls you don’t answer. During the day your phone rings first. After you close, nobody picks up, so the call forwards to Memobell after about 20 to 30 seconds, and your carrier can usually shorten that delay. Or use a new local number from us and let Memobell answer every call.
New leads qualified overnight
Set what it asks each kind of caller, such as the job, the address and how soon they need you. The answers arrive in your inbox with a one-line summary, so you can call the best leads back first in the morning.
Questions
Can it tell emergencies from routine calls?
Yes. It marks emergencies and time-sensitive calls as urgent so they stand out in your inbox. Add what counts as an emergency for your business, such as a burst pipe or no heating, to what it knows, and set a transfer for the hours you want to be reached.
Does it cost more at night?
No. A call costs the same any time of day, and every plan answers around the clock.
Related
- AI receptionistAn AI receptionist that answers your business phone, website chat and texts, learns from your Google listing, takes messages and books appointments. 7 days free.
- Voicemail greeting generatorBusiness voicemail greeting examples you can copy or generate: after hours, holidays, out of office and busy times. Plus a way to answer those calls instead.
- Appointment bookingLet callers and website visitors book appointments with an AI receptionist. It offers real free times, sends a confirmation text and a reminder the day before.