Privacy policy

Memobell is an AI answering service. It answers phone calls, website chats and text messages for small businesses. This policy covers the businesses that use Memobell and the people who contact them through it.

What we collect

• From businesses: your email address, the business details you give us or that come from your Google listing and website, your settings, and billing details (handled by our payment provider; we don’t store card numbers).
• From callers and customers: phone numbers, recordings and transcripts of calls, chat and text messages, and what the caller tells the receptionist, such as their name and the reason for calling.
• Technical information: basic logs such as IP address and browser type, used to run and secure the service.

How we use it

We use this information to answer calls and messages for the business, to tell the business what happened, to send the texts and emails people ask for, to bill for the service, and to keep it working and secure. We don’t sell personal information, and we don’t share phone numbers or text messaging consent with anyone for their own marketing.

Who we share it with

Call and message details go to the business the person contacted. We also use these service providers, who only process information to run Memobell: Retell AI (phone calls), Anthropic (AI processing), Twilio (text messages), PostShiba (email), Google (business listings), Stripe (payments), Railway (hosting) and Plausible (website analytics).

Plausible counts visits to our website without cookies and without collecting personal information, so it can’t identify you or follow you across other sites.

Connected calendars

If a business connects its Google Calendar, Memobell reads the busy times in the calendars it chooses, so its receptionist doesn’t book over them, and adds, moves and removes the appointments it books. We don’t read event titles or details from those calendars, we don’t use calendar data for anything else, and we don’t use it to train AI models. Access tokens are stored encrypted. Disconnecting in Memobell removes them, and you can also remove access in your Google Account at any time.

Memobell’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Text messages

We only text people who asked for it or turned on text alerts, and anyone can reply STOP to stop. See text messages for details.

How long we keep it

We keep a business’s calls and messages while their account is open, so they can look back at them. When a business closes its account, we delete its data within 90 days, except where we must keep records such as invoices.

Your choices

You can ask us to see, correct or delete information about you by emailing [email protected]. If you contacted a business through Memobell, you can also ask that business directly.

Changes

If we change this policy, we’ll update the date above and tell businesses using Memobell about any significant change.